Refund policy
Thank you for shopping with Rumistudios. We take pride in offering high-quality products and excellent service to our valued customers. If for any reason you are not fully satisfied with your purchase, we provide a clear and fair refund and return policy to ensure your peace of mind.
7-Day Return Policy
We gladly accept returns within 7 days of the purchase date. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Please include the order confirmation or packing slip with your return.
How to Initiate a Return
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Contact Us:
Email our return team at support@rumistudios.com to initiate the return process. -
Return Authorization:
Once approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. -
Package the Item:
Pack your item securely in its original packaging, including all accessories if applicable. -
Label Clearly:
Write the provided RA number clearly on the outside of the package. -
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or our error.
We recommend using a trackable shipping method for your safety.
Refund Process
Once your returned item is received and inspected:
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You’ll receive an email confirmation of its receipt.
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We’ll notify you whether your refund is approved or rejected.
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If approved, your refund will be processed to your original payment method within 15 business days.
Non-Refundable Items
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Opened or used items
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Gift cards or promotional items
Damaged or Defective Items
If you receive a damaged or defective item, please email us immediately at support@rumistudios.com with clear photos and a description of the issue. We will resolve the matter promptly.
Exchanges
The fastest way to get the item you want is to return the current item and place a new order once your return is accepted.
Contact Information
📞 Phone: +92 304 0249717
📧 Email: support@rumistudios.com
🌐 Website: rumistudios.pk